Reference

pokertos Privacy Policy for Indonesia

Our Privacy Policy explains how pokertos handles your account details, phone verification, device data and wallet records when you use DANA, OVO, GoPay or QRIS.

Account dataWallet recordsCookie choicesPhone checks
pokertos pokertos Privacy Policy for Indonesia
CONTACT YOUR WAY

Privacy Questions Reach Our Support Path

A direct support route makes the Privacy Policy useful when an account detail or wallet reference looks unfamiliar. We ask you to contact us from the account-linked path where possible, so we can check ownership before discussing personal records. If you are in Yogyakarta or elsewhere in Indonesia, include the relevant device and payment reference without sending a password.

Team online

Account-linked request

Use the support contact available after login for Privacy Policy requests. We can match your message with the account step, phone verification state and device record without asking you to share a password.

Wallet record query

For a DANA, OVO, GoPay or QRIS data question, include the date, rail name and reference shown to you. Please remove unrelated balances or private credentials before sending any receipt detail.

Access concern

If a login or device record seems wrong, tell us which phone or browser you used and when it happened. We use those details to locate the relevant security event and explain the next step.

DATA HANDLING

What We Keep Behind the Policy

We describe our handling in practical terms because your choices should be clear before you open an account.

Account details

We use the contact details you submit to create and maintain your account, support phone verification and respond to requests about your records. We do not need your password in a support message.

Payment references

A DANA, OVO, GoPay or QRIS reference can connect a payment event with your account history. Bank transfer and virtual account references serve the same matching purpose when those rails are selected.

Cookies and sessions

Cookies may retain a login session, language setting or policy choice on your browser. You can clear them through your device or browser controls, although some account steps may then need to load again.

Account security

We review login signals such as device type, browser details and unusual access patterns to help protect account records. Phone verification can be used before account access or a sensitive request is completed.

Retention period

We keep personal and technical records only for the period needed for account operation, security checks or legal duties. When a record is no longer needed for those purposes, our handling process addresses its removal.

Change requests

You can ask whether we hold your data, request a correction or question a processing purpose through the account-linked support path. Tell us the account contact and request type so we can verify ownership.

Privacy Policy Answers for Your Account

These Privacy Policy answers cover the searches we hear most often about account records, cookies, payment references and access requests. We keep each answer tied to the way pokertos handles an Indonesian account, including phone verification and local wallet references.

It covers account details, phone verification, device and browser signals, cookies, payment references and support requests. It also explains retention, security handling and how you can ask about or correct your records.

Our Privacy Policy concerns payment references used to match an account event, not your external wallet password. Never send a DANA, OVO, GoPay or QRIS password in a support message.

Phone verification helps connect an account request with the person completing it and can support account protection. We record the verification status and related event details rather than asking for your password.

Use the account-linked support path and ask for a data access request. Include your account contact so we can verify ownership, then we can explain which account, device and payment records relate to your request.

Yes. Send a correction request through the support path shown in your account, identify the field that appears wrong and provide the accurate detail. We may verify ownership before changing personal records.

Cookies can keep your session active and remember a policy choice on your browser. Clearing them through your device settings may sign you out or require the account and phone steps again.

We retain DANA, OVO, GoPay, QRIS, bank transfer or virtual account references only as long as needed for account operation, security checks or legal duties connected with the account.